Complaints

Complaints Process

We aim to provide the best possible care and attention we can to all of our clients; however, from time to time, we may fall short of the standards we and you expect. In which case, if you wish to make a complaint please contact:

The Managing Director

Commercial and General Ltd

Marvan Court,

1 Waldegrave Road,

Teddington, TW11 8LZ

Telephone: +44 (0) 20 3582 1172

Email: complaints@comandgen.com

We will acknowledge your complaint promptly, usually within 3 business days. We will investigate the issue and aim to provide a final response within 8 weeks. If we need more time, we will keep you updated on our progress.

If you remain dissatisfied

If you are not satisfied with our final response—or if we fail to resolve your complaint within 8 weeks—you have the right to refer your case to the Financial Ombudsman Service (FOS).

The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. The service is free to use. You must contact them within six months of the date of our final response letter.

You can find more information on the Financial Ombudsman Service on their website.

Website: www.financial-ombudsman.org.uk
Telephone: 0800 023 4567 or 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

This procedure does not affect your right to take legal action.