Complaints about the sale or administration of your policy

If you wish to make a complaint about any aspect of this insurance, other than a claim; please contact:


The Managing Director

Commercial & General Ltd

17 Teddington Business Park

Station Road


TW11 9BQ


Telephone: +44 (0) 20 3740 4431


If you remain dissatisfied

In the event that You remain dissatisfied and wish to make a complaint, you can do so at any time by referring the matter to the Financial Ombudsman Service.


The address for the Financial Ombudsman Service is:


The Financial Ombudsman Service

Exchange Tower


E14 9SR


Telephone: +44 (0) 20 7654 1000

Fax: +44 (0) 20 7964 1001



You may have the right to refer Your complaint to the Financial Ombudsman Service.

The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. You can find more information on the Financial Ombudsman Service at


This procedure does not affect Your right to take legal action.


Making a complaint online

If You have purchased Your Policy online, you can submit a complaint through the European Online Dispute Resolution (ODR) platform: . Please note there may be a slight delay while your complaint is directed to us.