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Complaints about the sale or administration of your policy

If you wish to make a complaint about any aspect of your this insurance or our service, please contact:

The Managing Director

Commercial and and General Ltd

Unit MCAG02,  Building A, Ground Floor, Room 2 

Marvan Court, 1 Waldegrave Road,


TW11 8LZ

Telephone: +44 (0) 20 3740 4431


If you remain dissatisfied

If You remain dissatisfied and wish to make a complaint, you can do so at any time by referring the matter to the Financial Ombudsman Service.

The address for the Financial Ombudsman Service is:

The Financial Ombudsman Service

Exchange Tower


E14 9SR

Telephone: +44 (0) 20 7654 1000

Fax: +44 (0) 20 7964 1001



You may have the right to refer Your your complaint to the Financial Ombudsman Service.

The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. You can find more information on the Financial Ombudsman Service at


This procedure does not affect your right to take legal action.


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