Complaints about the sale or administration of your policy
If you wish to make a complaint about any aspect of this insurance, other than a claim; please contact:
The Managing Director
Commercial & General Ltd
17 Teddington Business Park
Telephone: +44 (0) 20 3740 4431
If you remain dissatisfied
In the event that You remain dissatisfied and wish to make a complaint, you can do so at any time by referring the matter to the Financial Ombudsman Service.
The address for the Financial Ombudsman Service is:
The Financial Ombudsman Service
Telephone: +44 (0) 20 7654 1000
Fax: +44 (0) 20 7964 1001
You may have the right to refer Your complaint to the Financial Ombudsman Service.
The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. You can find more information on the Financial Ombudsman Service at www.financial-ombudsman.org.uk
This procedure does not affect Your right to take legal action.
Making a complaint online
If You have purchased Your Policy online, you can submit a complaint through the European Online Dispute Resolution (ODR) platform: http://ec.europa.eu/odr . Please note there may be a slight delay while your complaint is directed to us.