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Complaints
Complaints about the sale or administration of your policy
If you wish to make a complaint about any aspect of your insurance or our service, please contact:
The Managing Director
Commercial and General Ltd
Marvan Court,
1 Waldegrave Road,
Teddington, TW11 8LZ
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Telephone: +44 (0) 20 3582 1172
Email: complaints@comandgen.com
If you remain dissatisfied
If You remain dissatisfied and wish to make a complaint, you can do so at any time by referring the matter to the Financial Ombudsman Service.
The address for the Financial Ombudsman Service is:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: +44 (0) 20 7654 1000
Fax: +44 (0) 20 7964 1001
Email: complaint.info@financial-ombudsman.org.uk
Website: http://www.financial-ombudsman.org.uk/consumer/complaints.htm
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You may have the right to refer Your your complaint to the Financial Ombudsman Service.
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The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. You can find more information on the Financial Ombudsman Service at www.financial-ombudsman.org.uk
This procedure does not affect your right to take legal action.